In selecting ISG Security & Staffing, you will be partnering with the industry frontrunners in the delivery of workforce solutions and recruiting highly experienced, motivated and trained staff.

ISG Security & Staffing is a market leader in the provision of customer service, front-of-house staff in the venue, event and activation industries. ISG Security & Staffing specifically tailor and implement strategies to ensure every client has the highest quality and most consistent workforce available.

More than a recruitment agency, ISG Security & Staffing supplies specialist staff trained and experienced in venue, event and activation based customer service roles. At a glance:

  • Employs more than 300 trained and experienced staff.
  • Experienced in local, national and international events.
  • Deployment in every Australian major city, state and territory.
  • Staff operate in line with Industry Standards for:
    • Risk Management
    • Health, Safety & Environmental Management
    • Emergency Management
    • Best Practice COVID-19 Prevention Measures
  • Number of staff completely trained and inducted to specific client needs and site prior to first shift: 100%

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ISG Security & Staffing has expertise and capacity to provide your full service staffing solution:

  • Rostering
  • Onsite induction
  • Payroll
  • Health, Safety & Environmentally experienced staff
  • Onsite senior supervisor for overall staff coordination
  • Safety and deployment plans based on traffic flows and emergency management and customer sales channels


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Training & Development:

ISG Security & Staffing personnel are required to undertake a series of comprehensive training and induction sessions each year building capacity, capability and industry data. This includes:

  • Online induction and training (customer service, emergency response and industry best-practice)
  • Customer service seminars & training
  • Regular desktop scenarios & role play
  • Emergency management training & drills
  • Supervisor training programs
  • Reward & recognition programs

Field of Remit

The ISG Security & Staffing team consists of experienced and fully trained staff in the following categories:

  • Venue Management/Event Coordination
  • Front of House Supervisors
  • Patron/Customer Services
  • Directional Services
  • Ticket (Box Office)/Merchandise/Program Sales
  • Ushers
  • Access Control - Turnstile/Scanner Operators
  • Car Parking Attendants
  • Queue Management
  • General Information/Directional Staff/Spruikers
  • Corporate VIP Hosts & Waiters
  • Cloak Room
  • Receptionist/Registration Hosts
  • Responsible Service of Alcohol (RSA) Marshals
  • Emergency response/incident control
  • Personal Protection
  • VIP Security
  • Guest Services
  • Static Guards

    We'd be happy to speak with you and help develop a custom solution for your security and staffing needs.

Our services

Facility Management

ISG is in a unique position, where our strategies, service divisions and internal supply network can be used to deliver best practise facility management and value for money outcomes. We provide planned facilities management to ensure every aspect of your buildings operations run with high efficiency, safety and cost-effectively for your business.

Cleaning Services

We are Western Australia’s largest and most trusted multi-industry cleaning firm and a leader in the cleaning and facility services industry. With a portfolio of clients across the retail, commercial, Government, education, venue and events sectors, we have developed a strong reputation for quality, attention to detail and exceptional customer service.

Food Services

ISG specialises in food production, catering, assembly, logistics, and distribution. We supply a wide variety of hot, cold, frozen, pre-packed and fresh on order product throughout Australia. We lead the market in catering and consumer packaged goods on price, quality and service proudly finishing all menu items and meals by hand.

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