Highly experienced, motivated and trained staff. In selecting ISG Staffing, you will be partnering with the industry frontrunners in delivery of workforce solutions.

ISG Staffing is a market leader in the provision of customer service, front-of-house staff in the venue, event and activation industries. ISG Staffing specifically tailor and implement strategies to ensure every client has the highest quality and most consistent workforce available.

More than a recruitment agency, ISG Staffing supplies specialist staff trained and experienced in venue, event and activation based customer service roles. At a glance:

  • Employs more than 300 trained and experienced staff.
  • Experienced in local, national and international events.
  • Deployment in every Australian major city, state and territory.
  • Staff operate in line with Industry Standards for:
    • Risk Management
    • Health, Safety & Environmental Management
    • Emergency Management
    • Best Practice COVID-19 Prevention Measures
  • Number of staff completely trained and inducted to specific client needs and site prior to first shift: 100%

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ISG Staffing has expertise and capacity to provide a full service staffing solution:

  • Rostering
  • Onsite induction
  • Payroll
  • Health, Safety & Environmentally experienced staff
  • Onsite senior supervisor for overall staff coordination
  • Safety and deployment plans based on traffic flows and emergency management and customer sales channels

Capabilities

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DIRECTLY EMPLOYED
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DEPLOYED FULLY TRAINED
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CLIENT GUESTS SERVICED ANNUALLY
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CUSTOMERS RETAINED

Training & Development:

ISG Staffing personnel are required to undertake a series of comprehensive training and induction sessions each year building capacity, capability and industry data. This includes:

  • Online induction and training (customer service, emergency response and industry best-practice)
  • Customer service seminars & training
  • Regular desktop scenarios & role play
  • Emergency management training & drills
  • Supervisor training programs
  • Reward & recognition programs

Field of Remit

The ISG Staffing team consists of experienced and fully trained staff in the following categories:

  • Venue Management/Event Coordination
  • Front of House Supervisors
  • Patron/Customer Services
  • Directional Services
  • Ticket (Box Office)/Merchandise/Program Sales
  • Ushers
  • Access Control - Turnstile/Scanner Operators
  • Car Parking Attendants
  • Queue Management
  • General Information/Directional Staff/Spruikers
  • Corporate VIP Hosts & Waiters
  • Cloak Room
  • Receptionist/Registration Hosts
  • Responsible Service of Alcohol (RSA) Marshals
  • Emergency response/incident control
  • Personal Protection
  • VIP Security
  • Guest Services
  • Static Guards

Our services

ISG Franchising

We are the future of franchising development and work in all franchise industries partnering with you to power growth with targeted strategies and internationally recognised systems and processes. ISG are specialists in franchise development services, and we can help you set your brand or idea up for success.

ISG Cleaning

ISG Cleaning is Western Australia’s largest and most trusted multi-industry cleaning firm and a leader in the cleaning and facility services industry. With a portfolio of clients across the retail, commercial, Government, education, venue and events sectors, we have developed a strong reputation for quality, attention to detail and exceptional customer service.

ISG Fresh

Taste the difference. ISG Fresh specialises in food production, assembly, logistics, and distribution. We supply a wide variety of hot, cold, frozen, pre-packed and fresh on order product throughout Australia. We lead the market in consumer packaged goods (CPG) on price, quality and service with key lines being pre-packed sandwiches, wraps, rolls, salads and frozen meals.

ISG Digital

ISG Digital is your partner in Digital Marketing as one of Australia's fastest growing digital marketing agencies, focused on content and audience engagement. Digital Marketing is in our DNA. Our team is made up of industry specialists who all have extensive marketing experience in running executive plans, strategies and campaigns across a myriad of industry and business.

ISG Staffing

ISG Staffing is a market leader in the provision of customer service, front-of-house staff in the venue, event and activation industries. ISG Staffing specifically tailor and implement strategies to ensure every client has the highest quality and most consistent workforce available.

ISG Live

Whether you want to develop an idea or an experience, ISG Live provides financially sustainable, high yielding, operationally comprehensive and strategic solutions that empower you every step of the way.

Contact Us

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